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Analytics FAQ

  • Why has my payment recovery rate increased so much from Analytics V2?
  • Why is subscriber cancellation data different in the cohort section vs. the overview section?
  • Why do I have less (or more) subscriptions and subscribers in the new Analytics?
  • How often do the Analytics dashboards update?
  • Why is the data different from third-party tools like Shopify?
  • What's the difference between subscribers, subscriptions, and products (subscription lines)?
  • What do Entered Dunning, Recovered, Actively Cancelled, Passively Cancelled, and Recovered Revenue mean?
  • What do Active, Failed, Paused, and Cancelled mean?
  • What do AOV, LTV, ARG, AOC, and MRR mean?