Skio event metrics track specific actions customers take in your store, such as starting a subscription, skipping an order, or canceling. These events help you understand customer behavior and power automations through our integrations.
How do event metrics work?
When you connect an integration to Skio, information about events can be sent in real time through metrics to power things like automations, marketing campaigns, and analytics in that tool. For example, you might trigger an email when a customer skips an order or add them to a loyalty program when they subscribe.
Core subscription lifecycle metrics
Event
Metric
Description
New subscription created
subscriptionCreated
When a new subscription is created.
Order placed (Subscription upgrade eligible)
subscriptionUpgradeEligibleOrderPlaced
When a one time order is placed and is eligible for subscription upgrade
Billing reminder notification
subscriptionWillRenew
When a subscription is about to renew.
Subscription renewed
subscriptionRenewed
When a subscription is successfully renewed.
Subscription cancelled
subscriptionCancelled
When a subscription is cancelled.
Subscription reactivated
subscriptionReactivated
When a subscription is reactivated.
Next billing date updated
subscriptionNextBillingDateUpdated
When a customer updates a subscription’s next billing date.
Subscription paused
subscriptionPaused
When a subscription is paused.
Subscription unpaused
subscriptionUnpaused
When a subscription is unpaused.
Subscription skipped
subscriptionSkipped
When a subscription is skipped.
Billing & payment issue metrics
Event
Metric
Description
Billing attempt failed
billingAttemptFailed
When Skio fails to renew a subscription.
Card expiration notification
cardWillExpire
When a customer card is about to expire.
3DS verification required
threeDSVerification
When a payment requires 3DS verification.
Subscription management metrics
Event
Metric
Description
Subscription lines added
subscriptionLinesAdded
When a subscription line(s) is/are added.
Subscription lines removed
subscriptionLinesRemoved
When a subscription line(s) is/are removed.
Subscription lines updated
subscriptionLinesUpdated
When a subscription line(s) is/are updated.
Subscription split
subscriptionSplit
When a subscription is created from a split.
Subscription merged
subscriptionMerged
When a subscription is cancelled from a merge.
Subscription mergeable
subscriptionMergeable
When there’s subscriptions that can be merged together.
Subscription billing auto merged
subscriptionAutoMergedBilling
When subscriptions are merged into a single order for billing.
Inventory & stock metrics
Event
Metric
Description
Subscription item out of stock
subscriptionOutOfStock
When any item in a subscription is out of stock.
Item back in stock
oosMissedBillingBackInStock
When an out of stock item missed in the previous billing is back in stock.
Loyalty & Credits
Event
Trigger
Description
Credits will expire
creditsWillExpire
When customers’ credits are about to expire in a given month
Credits expired
creditsExpired
A customer’s credits have expired
Credits received
creditsReceived
A customer has received credits
Credits spent
creditsSpent
A customer has spent credits
Loyalty tier upgraded
loyaltyTierUpgraded
When customers’ loyalty tier is upgraded
Loyalty tier downgraded
loyaltyTierDowngraded
When customers’ loyalty tier is downgraded
Loyalty tier changed
loyaltyTierChanged
When customers’ loyalty tier is changed due to program change
Loyalty rewards applied
loyaltyRewardsApplied
When customers receive a loyalty reward
Referrals
Event
Trigger
Description
Referral code generated
referralCodeGenerated
When a referral code is generated
Referrer reward generated
referralReferrerRewardGenerated
When a referrer receives a reward after a referee order
Customer retention & flow metrics
Event
Metric
Description
Subscription that was saved during cancel flow
subscriptionWentThroughCancelFlow
When a subscription is saved during the cancel flow.
Surprise and delight rule applied
surpriseAndDelightRuleApplied
When a surprise product or discount is applied to a subscription.
Automation action ran
automationActionRan
When an automation action is successfully ran on a subscription.