What is the "Remove discount code on cancel" setting?
The Remove discount code on cancel setting allows merchants to toggle the choice to have any discount codes removed when a customer cancels. This will apply if either the customer or the merchant cancels and reactivates the subscription.
How do I enable the "Remove discount code on cancel" setting?
- Navigate to your Skio dashboard.
- In the lefthand menu, go to Settings > General.
- Click the toggle to enable the "Remove discount code on cancel" setting.
Will this setting work in the dashboard and portal?
Yes, Remove discount code on cancel will remove the discount codes regardless of how the subscription is canceled.
Will this remove non-code discounts?
No, this only applies to code-based discounts, so the subscription discount will still work if the subscription is reactivated.
Will this work with prepaid subscriptions?
No, if a customer cancels their prepaid subscription and then reactivates that subscription before they are billed again, they would still receive the discount code.