What is the billing window?
The billing window controls when Skio processes daily subscription orders.
You can set your billing window by going to Skio Dashboard > Settings > Billing & Orders.
If an order’s scheduled time falls outside your defined billing window, it will be processed during the next available window.
How do I configure the billing window?
When setting up the billing window please follow the below steps:
- Select the days you want to have your billing window open.
- Set a start and end time for the billing window.
- Select your local timezone, or the timezone most of your customers are in.
- Hit Save changes in the top right corner of the screen once all changes are made.
If all days are deselected, billing will be paused until a selection is made and saved.
How does this affect notifications?
Our system of notifications will take billing windows into consideration when sending notifications. Example, If a subscription is set to bill on Friday but your billing window is only open Monday-Thursday, the soonest that subscription could bill is Monday morning. So, the notification will be sent based on the Monday billing.