Read our full guide on how to set up Quick Actions here.
What are Quick Actions?
Quick Actions give your subscribers a third way to manage their subscriptions alongside the customer portal and SkioSMS via links that can be added to emails.
Each Quick Action URL leads to a confirmation page where the subscriber can approve a specific action, like skipping an order or adding a product. After confirming, they’re redirected to their customer portal to view the update and continue managing their subscription.
What Quick Actions are available?
| Action name | Action function | Considerations | Campaign SubID Type |
|---|---|---|---|
| Add Product Variant / Add multiple product variants | Adding an additional product to their subscription (recurring) | The product will be added with the same frequency as the subscription even if the product being added does not have the same selling plan. | Next Active Billing Subscription |
| Apply Discount | Applying a Shopify discount code to their subscription | The discount code in Shopify must apply to subscription orders and be applied during the eligibility period. | Next Active Billing Subscription |
| Delay | Delay the subscription's next charge date by X days, weeks, months | This will delay all products in that subscription by the selected interval. | Next Active Billing Subscription |
| Skip | Skip the subscription's next charge date by X days, weeks, months | This will skip all products in that subscription by the selected interval. | Next Active Billing Subscription |
| Get Now | Process the next subscription order immediately | Skio has a 10-minute period between using "get now" to prevent accidental duplicate orders. | Next Active Billing Subscription |
| Reactivate | Reactivate a cancelled subscription | The subscription must be in a cancelled state for the reactivation to work. | Last Cancelled Subscription |
| Reactivate + Apply Discount | Reactivate a cancelled subscription & apply a Shopify discount to their next order or orders (depending on the discount setting) | The subscription must be in a cancelled state for the reactivation to work and the Shopify discount must apply to subscription orders. | Last Cancelled Subscription |
| Reactivate + 1-time Add-on | Reactivate a cancelled subscription & add a 1-time add-on product to their next subscription order | The subscription must be cancelled and the 1-time add-on must not have been already added to the subscription (to prevent accidental duplicates). | Last Cancelled Subscription |
| Change Interval | Change the subscription's shipping/billing frequency to a new interval (e.g. from every 30 days to every 60 days) | This will change the interval for all products in the subscription. Splitting a subscription can allow for management per product. | Next Active Billing Subscription |
| Add 1-time Upsell | Add a product to the subscription's next (or upcoming) order at the 1-time add-on price (configured in Skio) | The 1-time add-on must be configured to be "1-time upsell eligible" in the product page. | Next Active Billing Subscription |
| Reset Payment Method / Change Subscription Credit Card | Send an email from Shopify to the subscriber that includes a link to update their payment method on file | This email is sent from Shopify and the content can be customized in Shopify Notifications. | Next Active Billing Subscription |
| Swap Product | Swap a product (e.g. swap Product A for Product B) | The subscription must contain the "swap from" product. | Next Active Billing Subscription |
| Unpause Subscription | One click to unpause a customer's paused subscription | This can be used as part of an Unpause flow or a campaign to target customers with paused subscriptions. | Last Paused Subscription |
| Pause Subscription | Let customers pause their subscriptions with a single Quick Action | Can be used to let customers pause their subscriptions. | Next Active Billing Subscription |
| Get Back in Stock | Let customers order products that were previously out of stock in their subscription order | Best used as part of the Back in Stock flow. | Next Active Billing Subscription (best used in Flow) |