Skio email notifications

Overview

• Skio offers free email and 1-way SMS notifications for different subscription-related events
• SkioSMS is a separate, 2-way subscription management tool (learn more here)
• Most merchants will use the Skio <> Klaviyo integration for emails and send SMS notifications via Skio (it's free!)

How do I customize notifications in Skio?

Step 1: Open the Notifications page

1. In your Skio Dashboard, go to Tools > Notifications.

2. Select any notification to edit:

Notification name	Description
Order confirm / subscription management reminder	Confirm an order and/or remind subscribers how to log in to the subscription management portal.
Billing reminder	Remind subscribers X days before their next renewal (includes free prepaid renewals).
Billing attempt failure	Nudge customers to update their payment method.
Skip order	Sent after a subscriber skips a subscription order.
Cancel subscription	Sent after a subscription is canceled.
Set next order date / edit interval	Sent after the next subscription order date is edited.
User info edit	Sent after customer information is updated.
Surprise & Delight – Product	Sent when a surprise and delight free gift is applied to a subscription.
Surprise & Delight – Discount	Sent when a surprise and delight discount is applied to a subscription.
Prepaid gift received	Sent after the recipient receives a prepaid gift.

Step 2: Review and edit email notifications

• Emails are sent from your Skio email address.

• To change this address, go to Settings > General, then update the From email field.

• You can customize the subject line, content, and timing for each email.

Step 3: Review and edit text notifications

• Texts are sent from your store’s phone number.

• This number is predefined and used by SkioSMS.

• You can update the text content and choose when messages are sent.

Use consistent tone and branding across emails and texts to improve customer trust and reduce confusion.

What's inside the email notifications?

• In each email notification, you will find:
  • Dynamic variables that will auto-populate specific information tied to the customer
  • Quick action variables which can be created at any time in the Quick action ta
  • A customizable subject line
  • A toggle to enable the notification
  • A preview section to see how your message will be received by the subscriber
  • Sending history to search if a customer has received that notification in the past
• The body of the message:
  • Is HTML-based and merchants can upload an HTML template with custom styling
  • We recommend styling the message and maintaining consistent brand language
  • If you want to have this email send through Klaviyo, disable the notification entirely to avoid duplicates

Top recommendations

Notification name	Description	Email recommendation	SMS recommendation
Cancel subscription	Triggers when a subscriber cancels their subscription	Enable or Klaviyo	Enable
Billing reminder	Triggers before the next subscription order processes (3 days by default)	Enable or Klaviyo	Enable
Billing attempt failed	Triggers when a credit card is outdated	Enable or Klaviyo	Enable
Order confirmation	Triggers when a subscription order has been processed	Send via Shopify or Klaviyo	Enable

FAQs

Are all my messages sent from Skio?

Skio can send email and text notifications on behalf of your store or you can pass through your notifications through Klaviyo

Can I disable certain messages?

Yes, all email and text notifications can be enabled or disabled

Can I route my emails and texts through Klaviyo?

Yes, we integrate directly with Klaviyo and this guide will walk you through how to set this up

Learn how to send notifications through Klaviyo here: Klaviyo Integration

Which notifications are sent by default?

By default, Skio disables all notifications so merchants can choose which ones they want to enable

Can I set up my be sent from my domain instead of the Skio default? 

Yes! Just reach out to us at [e-mail], and we’ll be happy to help get you set up with your custom "from" email.